Why Telecoms Must Shift Their Focus to Omnichannel Management

The future is omnichannel. But first, there are challenges to solve.

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Dec 18, 2018
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What is omnichannel? What keeps telcos from achieving omnichannel excellence? How can brands ensure their omnichannel strategy is built on the right principles?

Our CEO Peter Veash shares the key foundational principles of omnichannel management and discusses why excelling at omnichannel is crucial for best-in-class experience in the telecom sector.

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The BIO Agency

BIO is an award-winning digital agency consulting and delivering on customer experience-led innovation and transformation. We are one of the only agencies in the UK that can provide an in-house, end-to end service, spanning everything from business vision and strategy to service design, creative innovation and technical development and build. Defining ourselves as Digital Change Agents®, we create customer experiences that are simple, seamless and intuitive, changing the way customers engage and buy from today’s organisations. We work to redefine sectors, helping clients move ahead of their competitors and creating companies fit for the future.

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